FAQ Bot is a product
of the Innovation Lab ​at Theta.


About FAQ Bot

The FAQ Bot is a product of the innovation lab at Theta. It was invented to meet demand for a simple and powerful chatbot that could improve customer service. It's an AI-powered chatbot with a mission – to answer more questions, for more people than any other bot.


We were always excited about chatbots, and wanted to make it easier for our customers to realise their benefits and experiment with the technology. We found that many were interested in exploring chatbots, but couldn’t get the business case over the line – it was too expensive to build a custom bot, no one knew how to design the conversation, or they weren’t sure how bots would fit with other digital channels. Hence FAQ Bot - easy to implement, quick to deliver benefits.

About the team

The FAQ Bot team is led by product owner, Andrew Taylor. Andrew has more than 20 years of experience across technology, design and innovation. Andrew has a passion for chatbots and how they can enable businesses. 

Andrew Taylor

 Product Owner

Peter Romeyn

Business Development / Sales

Kate Doherty

Conversational and Content Designer

Tom Bryant

Lead Developer

Ben Daly


Hayden Whitecliffe

UX Designer, FAQ Bot

Mark Shatilov

UI Designer, FAQ Bot

FAQ Bot product updates - new features, bug fixes and announcements

About Theta

​Theta is a New Zealand-owned IT consultancy with over 270 staff and offices in Auckland, Tauranga, Wellington and Christchurch.

As well as building chatbots, we’re also analytics, digital, business solutions and systems management specialists. From analysis and strategy to implementation and beyond, we deliver transformative technology solutions to customers in NZ and around the world.


FAQ Bot is a Microsoft finalist!

We are chuffed that FAQ Bot was a finalist in the Engaging Customers category of the Microsoft Partner Awards for 2018. FAQ Bot strives to improve customer engagement with chatbot technology and being a finalist validates just how well we are achieving that.

FAQ Bot's creator, Theta, was recognised among a national field of innovative Microsoft partners addressing their customers’ needs and digital transformations through Microsoft technology.

Organisations whose teams we are supporting right now​

Click the logos below to see their FAQ Bots in action 


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FAQ Bot automates service and sales with chat

Made in New Zealand with ❤️ by the Innovation Lab at Theta. © Copyright 2020.