Advanced Help

How to use the advanced features of FAQ Bot

Knowledge base​

FAQ Bot is built on a library of question and answer pairs. This is your knowledge base.


To start building an FAQ Bot, you just need to start adding questions and answers to your knowledge base in the FAQ Bot portal. It’s fast and easy and in this article we'll show you how ✅


With FAQ Bot forms you can collect information from chat users directly in the conversation, send that data via email or API, and optionally, send data back to users.


Engagements allow you to target messages to the people chatting to your FAQ Bot, depending on where and when they are chatting.

Live chat

Live chat makes real people available when there’s a need or value, or when you have staff online to help.

Knowledge base insights​


Knowledge base insights allow you to monitor the questions your customers ask, in their own words, and train your bot accordingly.

Conversation history


Use conversation history to view an entire conversation in the FAQ Bot portal. This means it's possible to see the sequence of questions, forms and interactions for anyone chatting to your bot.

User management


Manage your users with four different user roles, allowing you to grant different permissions to different user types.


Use schedules to specify the times and days your bot will perform a particular action, like offer live chat to your customers.

FAQ Bot automates service and sales with chat

Made in New Zealand with ❤️ by the Innovation Lab at Theta. © Copyright 2020.