Microsoft NZ announced its Partner Awards finalists this week, with FAQ Bot again making the shortlist in the Engaging Customers category.
Says product owner Andrew Taylor:
It’s great to get this recognition from Microsoft for FAQ Bot. The product is constantly evolving to meet the needs of our customers (and their customers), with increasing focus on customer engagement through chat. FAQ Bot delivers a unique, lightning fast, always-on engagement experience, and that’s proving attractive to organisations large and small throughout New Zealand.
Use FAQ Bot’s powerful analytics features to continually improve your bot.
FAQ Bot’s chat analytics features make your customer’s interactions with your chatbot visible, measurable and actionable.
You can see the actual questions your customers asked and how the bot responded. This provides rich voice of customer insights, and makes it easy to identify gaps in your knowledge base – areas where you could add new question variants or entirely new Q&A pairs you hadn’t previously considered.
Finding gaps in your FAQ Bot knowledge base
Here are some quick ways you can use FAQ Bot’s built in chat analytics to identify gaps in your knowledge base.