Use FAQ Bot’s powerful analytics features to continually improve your bot.
FAQ Bot’s chat analytics features make your customer’s interactions with your chatbot visible, measurable and actionable.
You can see the actual questions your customers asked and how the bot responded. This provides rich voice of customer insights, and makes it easy to identify gaps in your knowledge base – areas where you could add new question variants or entirely new Q&A pairs you hadn’t previously considered.
Finding gaps in your FAQ Bot knowledge base
Here are some quick ways you can use FAQ Bot’s built in chat analytics to identify gaps in your knowledge base.