Analysis of chat data can reveal user patterns and preferences, and highlight gaps in your knowledge base.
FAQ Bot’s chat analytics features make your customer’s interactions with your chatbot visible, measurable and actionable. Visualise conversation sentiment, volume of messages broken down by day and time, live chat acceptance rates and more.
You can also see the questions your customers asked, in their own words, and how the bot responded. This provides rich voice of customer insights, and makes it easy to identify gaps in your knowledge base – areas where you could add new question variants or entirely new Q&A pairs you hadn’t previously considered.