Do you already have live chat on your website but want some of the easier questions handled automatically? Need to take a load off your support staff and be more responsive 24x7?
FAQ Bot + Live Assist for Dynamics 365 is the answer.
Live Assist for Dynamics 365 is a live chat solution for Dynamics 365 (CRM). FAQ Bot can hand a conversation over to an agent using Live Assist. The chat then appears within the agent's Dynamics CRM window, including the chat history, creating a seamless experience.
Combining bots with Live Assist helps agents resolve issues more quickly, increasing customer satisfaction through an immersive chat and co-browse experience.
Get in touch to discover how FAQ Bot and Live Assist can work together for you.