Back to Features

Chat to humans with live assist

Do you already have live chat on your website but want some of the easier questions handled automatically? Need to take a load off your support staff and be more responsive 24x7?
FAQ Bot + Live Assist for Dynamics 365 is the answer.
Live Assist for Dynamics 365 is a live chat solution for Dynamics 365 (CRM). FAQ Bot can hand a conversation over to an agent using Live Assist. The chat then appears within the agent's Dynamics CRM window, including the chat history, creating a seamless experience.
Combining bots with Live Assist helps agents resolve issues more quickly, increasing customer satisfaction through an immersive chat and co-browse experience. 

​Get in touch to discover how FAQ Bot and Live Assist can work together for you.


FAQ Bot automates service and sales with chat

Made in New Zealand with ❤️ by the Innovation Lab at Theta. © Copyright 2020.