Our live chat philosophy is to make real people available for real opportunities or real problems. Chat with your bot can become a live chat when there’s a need or value, or when you are online to help. The rest of the time the chatbot does the work for you, providing quick responses to your customers.
FAQ Bot live chat delivers a satisfying customer experience – no empty offers of chat, only to be told “sorry, there’s no one available to chat right now”. FAQ Bot only offers live chat when we know staff will answer.
It’s simple for agents to use, with quality features that aren’t overwhelming, and plenty of configuration possibilities to suit a variety of scenarios.