Our live chat philosophy is to make real people available for real opportunities or real problems. Chat with your bot can become a live chat when there’s a need or value, or when you are online to help. The rest of the time the chatbot does the work for you, providing quick responses to your customers.
FAQ Bot live chat delivers a satisfying customer experience – no empty offers of chat, only to be told “sorry, there’s no one available to chat right now”. FAQ Bot only offers live chat when we know staff will answer.
It’s simple for agents to use, with quality features that aren’t overwhelming, and plenty of configuration possibilities to suit a variety of scenarios.
Features
Roles:
Set up multiple live chat agents and manager roles for oversight.
Real time customer data:
See the pages customers visited and location info in chat and in archive.
Rules for live chat:
Set rules or criteria to qualify leads before offering chat.
Easy to use:
Chat with customers using a familiar chat interface.
Quick replies:
Custom quick replies for fast handling of chats - just push a button to send.
Notifications:
Receive real time notifications when you have a new chat.
Chat resolution:
Categorise outcome of chats and leave comments or tags for others to review.
Chat analytics:
All conversation statistics in a central dashboard.
Product overview
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