Features in all plans
Learning and feedbackIf FAQ Bot can't figure out the right answer (especially if there are multiple similar questions) it presents possible questions to the user. Their choice is then used as feedback to train the bot, so future users get the best answer.
The user is regularly prompted for like/dislike feedback. This data is stored and can be analysed to improve the questions.
Customer engagementFAQ Bot can ask your customers for their details in a friendly chat format, and send them to you. It acts like a form, but doesn't feel like a form. Because nobody really likes filling out forms, right?
Use this FAQ Bot feature to capture leads, escalate enquiries the bot can't handle, or collect other kinds of data that's useful to your business.
Chat to humans with live assistDo you already have live chat on your website but want some of the easier questions handled automatically? Need to take a load off your support staff and be more responsive 24x7?
FAQ Bot + Live Assist for Dynamics 365 is the answer.
Live Assist for Dynamics 365 is a live chat solution for Dynamics 365 (CRM). FAQ Bot can hand a conversation over to an agent using Live Assist. The chat then appears within the agent's Dynamics CRM window, including the chat history, creating a seamless experience.
Combining bots with Live Assist helps agents resolve issues more quickly, increasing customer satisfaction through an immersive chat and co-browse experience.
Get in touch to discover how FAQ Bot and Live Assist can work together for you.