At FAQ Bot, we’re excited about chatbots, and want to make it easy to realise their benefits and experiment with the technology.
We found that many customers were interested in exploring chatbots, but couldn’t get the business case over the line – it was too expensive to build a custom bot, no one knew how to design the conversation, or they weren’t sure how bots would fit with other digital channels.
A “bot as a service” to support customer service
We created FAQ Bot – a “bot as a service” – to solve a common problem. It answers the questions that are asked most often, and can be simply and easily resolved, but place a load on customer service staff. The chatbot is designed to take that FAQ load, leaving valuable people to work on the more complex problems customers face.
Answering questions, instantly
FAQ Bot also provides a great service for its users, the people who have questions. Instead of finding the number to call, waiting on hold, writing an email or navigating their way around your website, they can just ask a question and get it answered (and it supports multiple languages, 24x7). No intermediaries, no downloads, no faff.