If FAQ Bot can't figure out the right answer (especially if there are multiple similar questions) it presents possible questions to the user, in the form "did you mean...?"
You can then review these uncertain answers in the FAQ Bot portal, and add new question variants to train the bot, so future users get the best answer.
The user can also be regularly prompted for like/dislike feedback. This data is stored and can be analysed to identify areas for improvement.
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