Do you want to provide your customers with the option to chat with a human if the FAQ Bot can't answer their question?
Or do you already have live chat on your website but want some of the easier questions handled automatically? Need to take a load off your support staff and be more responsive 24x7?
FAQ Bot + Live Assist for Dynamics 365 is the answer.
Live Assist for Dynamics 365 is a live chat solution for Dynamics 365 (CRM). FAQ Bot can hand a conversation over to an agent using Live Assist. The chat then appears within the agent's Dynamics CRM window, including the chat history, creating a seamless experience.
Combining bots with Live Assist helps agents resolve issues more quickly, increasing customer satisfaction through an immersive chat and co-browse experience.
Find out more about the Live Assist for D365 product or get in touch to discover how FAQ Bot and Live Assist can work together for you.