FAQ Bot can provide better customer experience in so many ways. Here are a few scenarios...

Scenario: A customer comes to your contact page looking for help​

FAQ Bot uses your knowledge base to automatically answer questions, in the language your customer uses. 

Learn about these features:

Or a customer clicks through from an EDM or Google Ad wanting extra information about the promotion 

Provide a contextual welcome message that is relevant to that promotion/EDM – to provide a seamless customer experience. 

Learn about these features:

Scenario: On a checkout page customers often have questions about delivery and shipping 

FAQ Bot can pre-empt these questions by putting the information at the customers fingertips. 

Learn about these features:

Or a job hunter on careers page is asking about open positions or company culture

You can provide a list of open positions, images or videos as well as the HR contact details or get the details of the potential candidate using a chat form.

Learn about these features:

Scenario: Customer clicks the support link in your ‘order confirmed’ email to get status update

As part of our custom plan, FAQ Bot can be integrated with your ERP to provide real time order updates.

Learn about these features:

FAQ Bot automates service and sales with chat

A product of the Innovation Lab @ Theta

images.png

Made in New Zealand. © Copyright 2020.