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Web search fall back

​If your bot can't find a matching answer in your knowledge base, it can search your website for relevant content. ​

Even if your knowledge base doesn’t have all the answers, the bot may still be able to find an answer on your website. This can be a useful backup when your bot is brand new and you're still building your knowledge base - enabling you to get up and running fast.

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FAQ Bot automates service and sales with chat

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