FAQ Bot is recognized by Microsoft as a leader in customer engagement*

Quick Setup

Getting started is easy!
And we are here to help if you need it.

1

Create your chatbot

Plan your automation purpose - answering questions or marketing journeys - or both. Define your bot's personality and appearance.

2

Deploy online

Test and then go live with on your chosen platforms - Web, Facebook Messenger or Microsoft Teams

3

Monitor

Monitor your chatbot with the analytics dashboard. Tune your knowledge base and proactive engagements to get the best results.

You can update your chatbot any time you like. No developers required

We have services to speed up this process if you need additional support. 
And we provide helpful hints to improve your chatbot.

AI & analytics

Fix gaps in your knowledge base 
as people chat with your bot.

Chatbot data can be more revealing than web data, helping you identify user patterns and preferences, and maybe even gaps in your knowledge base.

Access & analyse information from all chats, including:
- the question asked
- the answer given 
- rating/satisfaction
- language

Support

We're here if you need us.

Setup

Your implementation and FAQ Bot journey can have as much or as little involvement from our team as you'd like.

You can do all the set up yourself, or supercharge your journey with our setup services. We've had lots of experience getting the process right for different businesses. 

 

Get in touch with our sales team to arrange this after you sign up. 

Ongoing Support

With your FAQ Bot licence you have access to on-going support and maintenance. This includes, phone and email support, and product updates as they are available.

 

Get in touch with our sales team to find out more about our product roadmap. 

Gary Richardson

GM Sales & Marketing / Hirepool

“We went with live chat first, so we could spin something up quickly, and learn from our customers as we went along.

We could answer their questions in real time, see what they wanted to know, and then use this info to automate responses when we weren’t available – all in a single web interface.” 

* FAQ Bot was a finalist two years in a row in the Microsoft Partner Awards - Engaging Customers category

 

Organisations whose teams we are supporting right now​

Click the logos below to see their FAQ Bots in action 

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Get started today

FAQ Bot automates service and sales with chat

Made in New Zealand with ❤️ by the Innovation Lab at Theta. © Copyright 2020.

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