FAQ Bot is not just for FAQs. There are lots of ways you can use a chatbot to support your team, engage your customers and get stuff done.
Here are some examples.
Enable (or schedule) live chat and give your team the ability to answer customer questions directly – no extra tech required, no per agent fees.
Provide a contextual welcome message relevant to that promotion/EDM – to provide a seamless customer experience.
Learn about this feature:
FAQ Bot uses your knowledge base to automatically answer their questions, in the language your customer uses.
FAQ Bot can pre-empt these questions by putting the information at their fingertips.
Provide a list of open positions, images or videos and capture the candidate’s details using a chat form.
FAQ Bot guides them through your tracking process and connects to your ERP for real time order updates - in chat.